I would like to take this opportunity to express my appreciation of your Technical Support Staff and to commend one employee in particular – Mr. Roger Hoeft.

I have been a loyal customer of Hyatt’s Graphic Supply for almost five years since my first experience with computer sign making. I have purchased my equipment and supplies from you and have been pleased with the products. When I work with a company I feel that customer service is of the utmost importance. As we all know, products are not always available, equipment breaks down and shippers don’t always deliver on time. The value of having a customer service person to be understanding, patient, accommodating, and courteous can make all the difference.

I arrived in my office Monday morning to find that daylight savings time had shut down my Graphix AdvantageTM software leaving me in a lurch. I phoned your Technical Service department and promptly received a call back from Roger. He listened and made some suggestions. We were not able to solve the problem after a few phone calls so he referred me to the Gerber Technical Support Office. But to no avail; they were not successful.

At that point I phoned Roger back (at 4:48 pm — close to day end) and he was extremely helpful. He was very patient and a very good listener. I could tell he was staying past his required time. We worked through it and my system was up and running.

It is with all that I praise him and nominate him “Employee of the Month!” I feel he should be personally commended. As a consumer, I stress to you the importance of Customer Service and name Roger Hoeft of Hyatt’s Graphic Supply as an asset to your company. When I purchase from Hyatt’s in the future I will remember his help and others in your company with whom I’ve dealt all along.

Thank you for your consideration and the opportunity to express my appreciation. Keep up the good work.

Laura B. Walker, Laura’s Custom Artwork, Lake Placid, New York

I have never met anyone in the industry like the people at Hyatt's. We had met J.D. Iles at the Atlantic City Show two years ago and at the time we had discussed the age of our router. We knew we needed to upgrade. We were about to receive a contract for a job of 104, 8" x 8" x 6' pressure-treated posts with engraved text on all four sides - painted and installed. We only had 90 days from beginning to the end of the job.

I called J.D. and told him of the job and asked if there was a way to make the Sabre 408 that we were considering work within the 90-day time frame. The Hyatt team went to work, disassembled their router, and purchased an 8" x 8" post to put to the test.

IT WORKED!!! So we then placed our order for a new router, explaining that delivery and installation was crucial because our old router was still working very hard trying to stay caught up and, while doing the 104 posts with the modification, our jobs would be put on hold.

This job was completed ahead of schedule! If you have a challenge, give it to J.D., Billy and Derek. If there is a way it can be done they will figure it out.

Debbie Conway, VH Sign Company, Upper Marlboro, MD
PROUD OWNERS OF A Sabre 408 ROUTER!

During the past 11 years I have worked as an illustrator and sign painter. With the software combination of Graphix Advantage™ 6.21 Premier, Adobe® Photoshop 6.0, and Corel Draw 8™, virtually anything can be designed according to customer's needs. Output of these creations go to Gerber's Edge®, Edge II™, Envision™ 375, and Odyssey™. Gerber Scientific has soared beyond any other sign software and equipment companies, from the IVB to the Sprint™, Graphix Advantage™ to OMEGA™, the durability and quality remains untouched.

Hyatt's customer service, availability of materials, and delivery time are my main keys to on-time performance. Any time I have called Hyatt's, the staff is extremely helpful and courteous. Sign System Specialist, Tom Smith is always a phone call away, and is quick to respond to any of my questions. If there are any software or material questions, Tom will not hesitate to go out of his way to get me the answers, no matter how many phone calls or how much research he has to do.

The training I had received working with Gerber products has been easily understood and always hands on. The Thermal Crafters™ Convention is very informative, with a large number of Hyatt's staff, and Gerber Reps answering some of the toughest of questions. Thanks to Gerber Scientific Products and Hyatt's, I have earned an exceptional reputation in my business.

Jeffrey M. Fox, Illustrator

As an owner of a large graphic company, the demands of on-time performance inventory control and competitive retail pricing can overwhelm our purchasing power. I need a wide variety of quality products that I can receive at a moment’s notice.

The service and volume pricing that Mark Pfeil, Hyatt's materials specialist, provides to VinylSignz Plus, Inc. is exceptional. I do not have to stockpile products with Hyatt’s quick service program. The five star service and quality product line is always at the tips of my fingers!!

The Hyatt’s materials team has been an instrumental tool in the success of my company’s growth and profitability. I am very glad to have associated myself with the Hyatt family and so will you!

Trace R. George, President/CEO VinylSignz Plus, Inc., West Seneca, NY

I'd like to thank Hyatt's for the outstanding service the last few years. Having been in the sign industry over 15 years, I've known a lot of Gerber reps but J.D. is by far the BEST Gerber rep I have ever worked with. You have a wonderful support staff (who know how to either answer questions or find the answers quite a change from the 'would you like to super-size that order' mentality normally found), super fast shipping, good tech support and aggressive pricing. I'd like to say more but I'm too busy making signs with my Gerber equipment purchased through Hyatt's!

Ernie Shipman Renaissance Signs, Gonic, NH

We have been working with the folks at Hyatt's for over five years and have purchased the GERBER EDGE¨ and EDGE 2™ along with Gerber Sabre™. They have been great! Tom Smith provides excellent training and we have drawn upon his expertise many times to help us through tough fabrication problems. I highly recommend Hyatt's.

Paul J. Hartigan President, American Tactile Corp.

The services of Hyatt's are unbeatable by any company we have ever dealt with. This was proven one day at 4:30pm when one of our Sabre 408 routers went down. I called J.D. Iles, our regional manager, and told him of our problem. At the time we had to run our 2 routers 24 hours a day to meet a deadline of a rollout we had, and had no time to get a repair man out here. JD stayed late and helped us fix the router by actually experimenting and cutting wires on his own router to see what would work. It did work, and thanks to him risking his own equipment, we made the deadline.

The support level for our software and equipment (even if bought elsewhere) has been an unbelievable help to us. The material sales and customer service department also has never let us down. We have a high volume of vinyl usage here and occasionally certain vinyl has to be back ordered, but Mark Pfeil will always let us know immediately if there is any problem with our order. Hyatt's also introduced us to the Quantum line of vinyl, which is more applicable to our needs.