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ORDERING POLICIES AND PROCEDURES
Forms of Payment
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Online
orders must be paid by credit card (VISA, MasterCard, Discover, American
Express) or by previously established Hyatt's Charge Account. |
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Personal
or company checks are accepted for telephone and fax orders, with shipments
being released upon deposit. |
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Government Pricing
Equipment and supplies from some vendors are available on Federal GSA contracts, available
to agencies of the Federal Government, as well as states and other government agencies.
Items available from Gerber Scientific Products are on GSA contract # GS-25F-0008M and GS-35F-0046V.
Hyatt's also accepts government credit cards for smaller purchases.
How to Place an Order
Our convenient shopping cart will walk you through how to place an online order.
If you prefer to talk to one of our Customer Service representatives, call us
at 1-800-234-9288. For sign products, ask for ext. 301. For art supplies and
Pantone, ask for ext. 302. You may also download an order
form and fax it back to 1-716-884-3943.
Hyatt's Charge Accounts
We welcome the opportunity to open new charge accounts for those credit worthy
businesses, schools and organizations wishing to order on a continuing basis.
To open a new account, we require a first order of $100 and the expectation
that you plan to purchase $500 or more annually. If your needs are less than
this, we welcome your payment by check or major credit card. Charge account
terms are net 30 days from the date of purchase. Unpaid invoices older than
45 days may cause delays in the filling of new orders and may cause the account
to lose credit privileges. Charge account purchases must be at least $20.00. Click
here to download a credit application.
International Orders
VISA, MasterCard, Discover or American Express credit cards will be accepted
for payment for Canadian orders, outside the US and Canada must pay by PayPal.
Our online ordering system will quote delivery charges and schedules for
shipments
outside
the
US to
most
international
destinations,
or you can
call us at 1-800-234-9288 or e-mail us at mail@hyatts.com.
Customs clearance and import duties are the responsibility of the recipient.
Contact your local customs office for further information.
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Price Changes
Online prices are updated on a regular basis and accurately reflect online charges.
Special promotions may be offered and will be honored only in the stated time
frames.
Pricing Policy / ART
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Hyatt's
discounts many items up to 70% below manufacturers' list prices everyday,
including nearly all paints, brushes and canvas products. |
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Special
pricing will be considered in response to requests for bids and quotations.
The minimum order size considered for special pricing is $500. Please call
us at 1-800-234-9288 ext. 302, fax us at 1-716-884-3943 or e-mail us at
art@hyatts.com. |
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Hyatt's
Customer Appreciation Card program rewards our retail customers with a free
$20 gift certificate after in-store purchases of $20 or more on 10 individual
days. |
Pricing Policy / PANTONE
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Hyatt's
discounts all Pantone books, kits and digital products below list price
everyday. |
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Volume
discounts are offered for orders of 40 or more Pantone replacement pages and textile swatches.
Contact us by phone or e-mail for an individual quotation. |
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Special
pricing will be considered in response to requests for bids and quotations.
The minimum order size considered for special pricing is $1000. Please call
us at 1-800-234-9288 ext. 302, fax us at 1-716-884-3943 or e-mail us at
pantone@hyatts.com. |
Pricing Policy / SIGN
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Hyatt's
discounts many of our computer signmaking products through informal contracts
for individual accounts. If you are interested in purchasing sign products
from Hyatt's on a frequent basis, please contact us for a custom proposal.
Please call us at 1-800-234-9288 ext. 301, fax us at 1-716-884-3943 or e-mail
us at sign@hyatts.com. |
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Some
of the equipment and supplies we sell are available on GSA contract to qualified
Federal Government installations. Items made by Gerber Scientific Products
are on GSA Contract #GS00K94AGS5111. Please contact us for details. |
Privacy & Security
Hyatt's is committed to providing a safe and private shopping experience. We
do not collect any personally identifying information when you visit our web
site unless you choose to provide such information to us for specific purposes.
Hyatt's does not sell or otherwise knowingly disclose personal information to
any outside party for any reason.
Personal information that is collected during the ordering process is safely transmitted
to our secure server. All transmissions are validated as secure by VeriSign. This
information is for internal use only and is not shared, sold or disclosed to any
outside party for any reason.
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Product Availability
On occasion a product from our catalog or normal inventory will not be available
to fill an order. Backordered items will be shipped as quickly as possible.
Since shipping charges are based on the initial order's subtotal, no additional
charges will be added for the shipping of backorders.
Refused Shipments
Shipments refused by a customer will be credited less shipping charges and
a 20% restocking fee.
Returns
If you are unhappy with your purchase, call us at 1-800-234-9288 or e-mail
us at mail@hyatts.com to
discuss your situation. Requests must be made
within 14 days of delivery, the products must still be in original packaging
and be unused and undamaged. Books, magazines, Pantone products, portfolios/presentation books,
projectors, lightboxes and special orders are
not returnable. All returns are subject to a 20% restocking fee or $6.00, whichever is greater. Shipping
charges cannot be refunded. Return shipping and insurance
are the
customer's responsibility. If your order arrived with any product missing or
damaged, please refer to the Shortages & Damages section below.
Sales Taxes and Exemptions
All pricing is exclusive of applicable state and local sales taxes, which are
the responsibility of the purchaser. Hyatt's is currently required to collect
sales tax in three states. Sales tax shall be added to the order amount unless
we are provided with a valid exemption certificate or if the purchaser is located
outside the states of Connecticut and New York.
Click here to download a tax exemption certificate for Connecticut.
Click here to download a tax exemption certificate for New York State.
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Sales to Other Retailers
Hyatt's is primarily in the business of selling art, drafting, framing, graphic
and signmaking supplies to retail and commercial customers. Because of our large
selection of products and our ability to buy at favorable prices, we frequently
get requests from other retailers wishing to purchase from us for the purpose
of resale. We are happy to accommodate these requests as long as the following
requirements are met:
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(1) |
The retailer
must be located in an identifiable retail store open for business to the
general public. |
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(2) |
The retailer
must be making purchases for resale purposes, have a resale certificate
and display a representative merchandise stock at all times. |
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(3) |
The first
order with Hyatt's must be at least $200.00 net at wholesale prices. This
order must be placed with the managers of our customer service departments
at 910 Main Street, Buffalo, New York or 937 Jefferson Road, Rochester,
New York by phone, fax, or in person by appointment. Payment must be made
by cash, check, credit card or Hyatt's charge account. A Hyatt's charge
account application
will take approximately two weeks to process. |
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(4) |
Subsequent
purchases may be made at any of our four retail stores during our regular
store hours, or by telephone, fax or online. These orders must be at least
$20.00 net if they are charged on a Hyatt's charge account. There is no
minimum for orders when paid by cash, check or credit card. |
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(5) |
Accounts
with less than $300.00 in purchases during a calendar year must be re-established
with a new $200.00 opening order the following year. |
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(6) |
Retailer
accounts do not qualify for various retail promotions made by Hyatt's, such
as the Customer Appreciation Card, coupons, etc. |
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(7) |
Hyatt's
reserves the right to limit quantities available for purchase at wholesale
prices in order to maintain sufficient stock for our retail customers. |
Shipping
Charges and Methods
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Orders
over $200 will be shipped free via Ground anywhere in the continental
United States. This offer applies to all products that measure less than
22 x 32 inches. Items larger than this are indicated by the *OS1, *OS2
or *OS3 symbols. |
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Pantone Replacement Page or Cotton Swatch orders
over $200 will be shipped free guaranteed two-day shipping anywhere in the continental
United States. |
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Domestic ground will be sent UPS, USPS or FedEx Ground depending on your location and package size. Next Day, Second Day and other service options
are also available.
Shipments outside the US are easily arranged to most international
destinations. |
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Our online
ordering system will quote delivery charges and shipment schedules, or you
can call us at 1-800-234-9288 or e-mail us at mail@hyatts.com. |
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Shipping
charges are based on weight and package size, the method we feel is most
fair to our customers. Our minimum shipping weight is 1 pound. Handling
and insurance fees apply to all orders. |
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Shortages & Damages
Packing list discrepancies or product damages should be reported immediately.
Damage to the outside packaging should be reported to the delivering carrier
at the time of the delivery. If you were not present at the time of delivery,
please contact us immediately and we will assist you .Interior damage,
defective products or missing items must be reported within 5 days
by phone at 1-800-234-9288 or by e-mail to mail@hyatts.com.
Terms and Conditions
All prices, specifications and product/service offerings are subject to change,
correction and cancellation without notice. All items are subject to availability
from our suppliers. Shipping and handling charges are non-refundable unless
through the error of Hyatt's Graphic Supply Co., Inc. All rights reserved.
Tracking
Track your package by clicking on the tracking tools below.
Track UPS
Track USPS
Track Eastern Connection
Track FedEx
Warranties
Hyatt's offers many name brand products some of which carry a manufacturer's
warranty. These limit obligations to the replacement of defective product for
defects in material and workmanship. They do not warrant products for the intended
application. Under no circumstances will Hyatt's be liable for loss, damage,
expense or consequential damages of any kind, arising out of the use or inability
to use the products listed here.
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